Barcode Printer Repair Service

Service for Thermal Transfer Printers

Many businesses today rely on bar code printers in every day operations. As reliable as these printers may be, when they do fail, your production lines slow and even halt completely. That’s expensive and so are emergency repairs.

Winco ID offers service plans to provide continuous, stress-free coverage for your bar code equipment. Our Service Technicians are factory-trained to provide professional on site or depot maintenance and repair services.

For help selecting the level of coverage that’s right for you, pricing or more information, call our Service Administrator at 1-800-325-5260 X246.

Available Service Plans for Thermal Transfer Printers

click for more info >>	Plan I	Plan II	Plan III	Vouchers	Hospital/Lab
On Site Coverage	X	X	X	X	X
Depot Service				Available	Available
Printhead Replacement	X				Available
Response Time	48 hr	48 hr	48 hr	Availability	24 hr
Gold (Same Day)	upgrade	upgrade			upgrade
Silver (2nd Business Day)	upgrade	upgrade			upgrade
Preventative Maintenance	Two *	Two *	Two *	Two *	One
Labor	X	X			Discount
Parts	X	X			Discount
Time & Travel	X	X	PM only	X	X
Unlimited Help Desk	X	X			X
	*Per Plan Year

Break/Fix and Depot Services are also available.

Plan I: On Site Service with Preventative Maintenance & Printhead Coverage
		…Designed for mid to large volume business applications. Our most popular and cost-effective plan Four hour telephone response time for technical support and/or scheduling a repair service call. 48-hr on-site response. Printhead coverage (*One printhead per plan year). Two scheduled maintenance visits per plan year. Parts & labor included. Unlimited help-desk support. Time and travel included.
		Upgrade Options:
		Gold – when downtime is not an option. - Same Day Service – 4 hour on-site response. - Includes additional software support. - Optional on-site spares. Silver - coverage for mission-critical systems. - Next Business Day – Within 24 hour response.

Plan II: On Site Service with Preventative Maintenance
		…Optimization for peak performance on low-volume printers. Four hour telephone response time for technical support and/or scheduling a repair service call. 48-hr on-site response. Two scheduled maintenance visits per plan year. Parts & labor included. (Excludes printhead coverage.) Unlimited help-desk support. Time and travel included.
		Upgrade Options:
		Gold – our fastest response service. - Same Day Service – 4 hour on-site response. - Includes additional software support. - Optional on-site spares. Silver - coverage for mission-critical systems. - Next Business Day – Within 24 hour response.

Plan III: On Site Preventative Maintenance
		…Maintain your printer’s performance without the cost of a full coverage plan. Two scheduled preventative maintenance visits per plan year. Evaluate, clean, and make necessary adjustments. Additional repairs and labor at preferred discounted rates. Mileage from point of nearest service office to repair destination. Emergency repairs at priority scheduling and rates.

Service Vouchers : On Site Service On As Needed Basis
		…designed for those who want to control the scheduling of repairs or preventative maintenance for thermal transfer printers at a specific location. Service Vouchers available in 3, 6, 10 quantity packets. Call for larger volume packets. Repairs and preventative maintenance are done on site. Customer to schedule on an as-needed basis. Includes time and travel. Parts are not included and billed at prevailing rates.
		**All equipment must be evaluated and accepted before a Service Plan can be put into effect. Evaluations are performed at no charge within thirty (30) days of a new agreement. However, all repairs and labor needed, if any, to bring equipment to factory standard will be charged at prevailing rates.

Hospital / Lab Specialty Plan
		…for hospitals and laboratory environment with 25 or more thermal transfer printers, get on-site coverage and support with this plan. Four hour telephone response time for technical support and/or scheduling a repair service call. On-site response within 24 hours. One scheduled maintenance visit at start of plan year. Parts & labor at discounted contract rates. Unlimited help-desk support. Travel time included.

Break/Fix: On Site Service on a Time & Material Basis
		…Time and material program. Repairs are made on site. Scheduled on an as-needed basis. Call for prevailing rates.

		**All equipment must be evaluated and accepted before a Service Plan can be put into effect. Evaluations are performed at no charge within thirty (30) days of a new agreement. However, all repairs and labor needed, if any, to bring equipment to factory standard will be charged at prevailing rates.
Depot Service:
		…Professional repairs on an as-needed basis. We stock a large inventory of quality, spare parts for faster turn around times. Full evaluation of your equipment. Average repair time of two days plus shipping. Our large, on-site inventory of spare parts for faster turn around. To Schedule Depot Service Before shipping your bar code printers for repair, Call Winco ID Service at 1-800-325-5260 X 246 or use our online form to schedule repair services. Winco ID will provide an RMA number for you to track your shipment along with shipping instructions. Once received, our Service Representative will call you to confirm receipt and repair costs. Return shipment will be done FOB Nashua, NH using Ground Service unless otherwise requested by customer. NOTE: Full evaluation of your equipment at a set fee to determine necessary repairs. Evaluation fee is waived for repairs authorized by the customer. Average in-house repair is two days plus shipping. One hour minimum charge. Necessary parts are charged at manufacturer’s suggested list price. Customer is responsible for freight both ways. We ship using the original shipping carton provided by our customer. Customer assumes responsibility for durability of carton.

Barcode Printer Repair

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